| Date | Programmes | Podcast Title | |
|---|---|---|---|
| 18-Jan-24 |
Evening Edition (5:30 PM) |
Trending Today: Rate Our Govt's Customer Service
|
|
| 10-Jul-23 |
Enterprise Explores (12:00 PM) |
AI Assembled: How IKEA's BILLIE AI Could Change The Face of Customer Experience
Byron Fernandez, Executive Vice President & Group Chief Information Officer , TDCX |
|
| 06-Mar-23 |
Open For Business (10:00 AM) |
Using Tech to Recommend the Best Handymen & Service Experts
Lua Jes Min, CEO, Recommend.my |
|
| 06-Oct-22 |
Tech Talk (11:00 AM) |
Digital and Personalised Customer Service
Guray Ozturk, Business Development Director, Infobip |
|
| 03-Aug-22 |
The 6AM Stretch (6:00 AM) |
When Is It Okay To Be Mad At Your Waiter?
|
|
| 28-Jul-22 |
Evening Edition (7:00 PM) |
Hello, May I Speak To A Human?!
Premkumar Chandrashegaran, Head of Data Science, Omnilytics |
|
| 24-Jun-22 |
Evening Edition (5:35 PM) |
Today On Twitter: The Customer Is (Not) Always Right
|
|
| 18-Feb-22 |
Enterprise Explores (12:00 PM) |
Humanising Your Customer Service Bots
Anirudh Shenoy, Senior Product Manager, Yellow.ai |
|
| 25-Feb-21 |
Tech Talk (11:00 AM) |
Talkative AI
Rajesh Ganesan, ManageEngine |
|
| 15-Dec-20 |
Open For Business (10:00 AM) |
The Human Voice in an AI Future
Ravi Saraogi, Uniphore |
|
| 12-Oct-20 |
Enterprise Explores (12:45 PM) |
Audio Is Not Dead, Yet.
|
|
| 18-Aug-20 |
Resource Centre (11:00 AM) |
The Next Normal: Cloud Communications
CS Gill, Infobip Malaysia |
|
| 05-Jul-19 |
Enterprise Explores (12:00 PM) |
Embracing Technology For Better Customer Experiences
Scott Rigby, Adobe |
|
| 20-Mar-19 |
HerVantage (11:00 AM) |
Hospitality Asia Platinum Awards
Jenn Ong |
|
| 25-Feb-19 |
Enterprise Explores (12:00 PM) |
Difficult Customer? Seven Proven Strategies To Turn The Relationship Around
Richard Bradbury | Freda Liu | Arvindh Yuvaraj |
|
| 05-Sep-18 |
Enterprise Explores (12:45 PM) |
How Do You Tell If A Bot Is Human?
Richard Bradbury | Freda Liu | Christine Wong |
|
The 6AM Stretch
World Market Watch
Yeap Jun Rong, Market Strategist, IG International
Morning Brief
Morning Brief
Dr. Lau Zhe Wei, Assistant Professor with the Department of Political Science, International Islamic University Malaysia (IIUM)
Morning Brief
Pushpan Murugiah, Chief Executive Officer, Center to Combat Corruption and Cronyism
The Breakfast Grille
Alan Ong, MD, Sin-Kung Logistics Bhd
Morning Brief
Delren Douglas, President, Association for Residential Aged Care Operators of Malaysia (AGECOPE)
Morning Brief
Opening Bell
Opening Bell
Pressing Matters
Dr Anas Iqtait, Central Asia Studies of Australian National University
Open For Business
Azarol Faizi, Founder and CEO, Bateriku.com
P&L
Lim Wai Yin, Executive Director of Corporate Tax, KPMG.
Enterprise Explores
Dr Geoffrey Williams, Professor & Economist, Malaysia University of Science and Technology (MUST)
The Breakfast Grille Repeat
Guest: Alan Ong, MD, Sin-Kung Logistics Bhd
Today I Learned
Earth Matters
Earth Matters
Macaranga Wrap-up
Health & Living
NCD Chronicles #18: Surviving Colorectal Cancer; Choo Mei Sze, Colorectal Cancer Survivor & Youth Ambassador, National Cancer Society of Malaysia | Azri, Colorectal Cancer Patient & Patient Support Ambassador, Colorectal Cancer Survivorship Society Malaysia (CORUM)
Top 5 at 5
Inside Story
The Evening Edition
Just For Kicks
GGWP
Wavelength
